BBVSH IT Support Request

I know this form can be annoying. If it’s too much, send an email to [email protected] or text (604) 800-6784.

I’m away until Jan 8th. I will have service so please keep filling out the form, but my replies may be a bit delayed! Thank you!!!

If this is an emergency and you don’t hear from me within ten minutes, get in touch with Jen K, Paul F, or Sheena F and they will be able to get a hold of me. If Avimark is down, that is an emergency; CALL ME UNTIL I PICK UP!

If it’s the middle of the night, call twice quickly to get through my “do-not-disturb” mode on my phone.

    1. Is this an issue with a computer, another piece of hardware in the hospital, Asteris Keystone, AVIMark, or Microsoft 365?

    2. Would you like to supply me with the station number or IP address?

    What is the IP address of the computer upon which you're experiencing the issue?

    Each computer should have a label which states its IP address or stationnumber. This is the number I'll need. It starts with 192.168.1.xx

    192.168.1.

    If you need help finding your IP address, you can find it by following this short guide.

    What is the Station number of the computer upon which you're experiencing the issue?

    Each computer should have a label which states its IP address or stationnumber. This is the number I'll need.

    STATION-

    If you need help finding your station number, you can find it by following this short guide.

    2. What is the phone's extension?

    Extension shows in parentheses after the name in the top-left corner of the screen.

    2. Which piece of hardware is experiencing the issue?

    2. If you're having issues with Keystone sending to VetsChoice, please read this document on the BBVSH sharepoint.

    If the send queue does have errors, Asteris is supported by their staff! Please get in touch with them.

    [email protected]

    2. ezyVet is supported by their staff! Please get in touch with them.

    ezyVet Support

    2. Which MS365 service do you need help with?

    Which MS account is associated with the issue?

    3.What priority is your issue?

    • Low (An inconvenience, but not preventing you from doing your work)

    • Medium (Preventing you from doing your work on your workstation, but can move to another computer to mitigate the issue)

    • High (I can't fix animals until you fix this, etc.)

    • Extreme (Patients lives are at risk, make your way into the hospital right now)

    This notification will go through my phone's "Do Not Disturb" settings. Ensure this is "ringing the phone in a theatre full of people", "waking me at 3:00 in the morning", "get in the car and head in" type of priority.

    4.Describe your issue.

    Use the most detail you can.

    5.Please upload any screenshots or supporting documents.

    Max file size is 10MB